Shipping policy

Orders & Delivery

Products can be exchanged within 7 days from the date of purchase. Please note:

• The product must be unused, with the price label attached and accompanied by the purchase invoice.

• Items purchased on sale cannot be exchanged.

• Due to variations in monitor displays and lighting during photoshoots, color or texture differences may occur. Products cannot be exchanged for this reason.

• Exchanges are only allowed if the product received has a manufacturing defect.

To request an exchange for a defective product:

• Contact our Customer Service Center within 48 hours of purchase by sending images of the defect to our WhatsApp number +92 300 2034348 or by calling the same number.

• After review by our team, you will be offered an exchange for a product of equal price value.

• Customers are responsible for the courier cost of exchanging parcels.

For order confirmation:

• You will receive either an SMS or a verification call from our Customer Care Department.

• Once confirmed, your order will be assigned an order number and dispatched.

For Cash on Delivery (COD) payments:

• Order processing may take up to 2 working days, provided accurate information is given.

In case of shipping delays:

• You will be formally notified via call or email.

Shipping charges:

• Flat Rs.199/= shipping applies to all local orders.

• International shipping charges depend on weight and destination.

Delivery timelines:

• For available products, delivery usually takes 2 to 4 working days.

• Delivery times vary based on country, order processing, payment processing, custom delays, and transit time.

Important:

• Custom duties and clearance charges are the customer's responsibility.

• Only accept the parcel if it arrives in our official company flyer.