Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

  • Flat Charges: PKR 99/= on all orders.. 
  • Customers are supposed to pay before receiving the parcel due to security concerns.
  • Orders placed by 04:00 pm (Pakistan Standard Time) will be shipped same day.
  • Orders received on sunday or public holidays will be processed and shipped on the next working day.
  • During Sale days or promotions your orders may face a delay, but we will inform you if that happens.


Red Home Store have 3 payment methods:

  • COD (Cash On Delivery).

  • Easypaisa.

  • Jazzcash.

  • Shipping charges are strictly non-refundable and non-returnable in any form.
  • Customer are advised not to accept any opened/damaged parcels and simply reject it at the time of delivery.
  • We will accept any unused, unwashed product with original packing within 7 Days of purchase for a refund or an exchange.
  • Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Parcel must be in its original condition, should not be damaged, use the same flyer or take the flyer from the courier company to send that parcel back to us.
  • Refund requests will be processed within 2 working days after receiving the return products.