Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Flat Charges: PKR 99/= on all orders..
- Customers are supposed to pay before receiving the parcel due to security concerns.
- Orders placed by 04:00 pm (Pakistan Standard Time) will be shipped same day.
- Orders received on sunday or public holidays will be processed and shipped on the next working day.
- During Sale days or promotions your orders may face a delay, but we will inform you if that happens.
Red Home Store have 3 payment methods:
- COD (Cash On Delivery).
EXCHANGES, RETURNS AND REFUNDS
- Shipping charges are strictly non-refundable and non-returnable in any form.
- Customer are advised not to accept any opened/damaged parcels and simply reject it at the time of delivery.
- We will accept any unused, unwashed product with original packing within 7 Days of purchase for a refund or an exchange.
- Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.
- Parcel must be in its original condition, should not be damaged, use the same flyer or take the flyer from the courier company to send that parcel back to us.
- Refund requests will be processed within 2 working days after receiving the return products.